How To Clean Printhead On Hp Officejet 6958

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HP OfficeJet 6900 Printers - Blackness or Colour Ink Not Printing, Other Print Quality Issues

This document is for HP OfficeJet 6950, 6951, 6954, 6956, 6958, 6962, OfficeJet Pro 6960, 6968, 6970, 6974, 6975, and 6978 All-in-Ane printers.

The quality of a printed document or photograph is not equally expected. The procedures in this certificate should help with streaked or faded printouts, color or blackness ink not press, documents with blurred or fuzzy text, ink streaks or smears, and other impress quality issues.

note:

If you see an Incompatible, Incompatible Cartridge or Lacking Cartridge message for the Cyan cartridge and have an HP Officejet 6810, 6820, 6950, 6960, 8010, 8010e, or HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, 8020e, 8030, or 8030e series printer, see HP OfficeJet Printers - 'Incompatible Cartridge' message for more than aid.

note:

If you see an "0x6100004a" fault, your printer must be serviced. See the footstep at the end of this certificate to contact HP for service.

note:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If yous see print problems with newly installed ink cartridges, await for a few hours for the automated servicing routine to complete, and then try to impress once more.

Step 1: Reinstall the print driver (Windows simply)

If yous cannot impress color from a Windows computer, uninstall and reinstall the printer software. Skip this pace if your printer is able to impress in color.

1. Remove the printer from the devices listing.

Try to print. If these steps resolved the outcome, you do not need to go on troubleshooting.

Stride ii: Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore impress quality. Use an automatic tool from the printer control panel to clean the printhead.

caution:

Never turn off the printer when ink cartridges are non installed. To avoid bug that require cleaning the printhead or that can damage the ink system, e'er replace ink cartridges as shortly as possible, and always turn off the printer using the Power button.

1. From the printer control console, open the Setup bill of fare.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools carte, and and then impact Make clean Printhead.

   A exam page prints.

   

4. Examine the test folio.

   • If the print quality is unacceptable, touch Clean Once again to continue the next level of cleaning. If necessary, echo these steps for the third cleaning bicycle.

     notation:

     If the printhead is desperately clogged, information technology might require another cleaning bicycle. If so, await xxx minutes before you perform all three levels of cleaning again.

   • If the print quality is adequate, bear upon Done.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step iii: Employ 18-carat HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you practice not utilise genuine HP cartridges, the steps in this document might not resolve the result. To check the authenticity of your cartridges, become to the HP anti-counterfeit webpage (in English).

Ink cartridge description	United States and Canada	Europe, Middle East, and Africa	Latin America	Asia Pacific
Black ink cartridge	HP 902 Blackness HP 902XL Blackness HP 906XL Black	HP 903 Black HP 903XL Blackness HP 907XL Black	HP 904 Blackness HP 904XL Blackness HP 908XL Blackness	HP 905 Black HP 905XL Black HP 909XL Blackness
Cyan ink cartridge	HP 902 Cyan HP 902XL Cyan	HP 903 Cyan HP 903XL Cyan	HP 904 Cyan HP 904XL Cyan	HP 905 Cyan HP 905XL Cyan
Magenta ink cartridge	HP 902 Magenta HP 902XL Magenta	HP 903 Magenta HP 903XL Magenta	HP 904 Magenta HP 904XL Magenta	HP 905 Magenta HP 905XL Magenta
Yellow ink cartridge	HP 902 Yellow HP 902XL Xanthous	HP 903 Xanthous HP 903XL Xanthous	HP 904 Yellow HP 904XL Yellowish	HP 905 Yellow HP 905XL Yellow

notation:

HP 906XL, 907XL, 908XL, and 909XL ink cartridges are not compatible with the OfficeJet 6950 All-in-One Printer series.

Buy replacement cartridges and other supplies from the HP Store or local retailers.

Step iv: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, you tin use an automated tool to resolve the issue.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup carte.

3. Open the Printer Maintenance or Tools carte du jour.

4. Touch on Make clean Page Smears or Clean Smear.

   The printer might brand some noise for approximately one minute.

5. Expect until the page is out of the printer before yous remove it.

Try to print. If these steps resolved the issue, you exercise non need to continue troubleshooting.

Footstep v: Make sure you lot are using the appropriate newspaper for your print job

The quality and blazon of newspaper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

• Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, such equally photo paper and envelopes. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

• Do not use wrinkled or curled paper. Utilise just clean, wrinkle-free newspaper.

  

• Use the correct paper type for your project.

  • For everyday text documents, plain paper with ColorLok engineering works well. Paper with ColorLok engineering science is industry-standard paper that works well with HP ink.

    

  • For documents with dense press, such equally high contrast graphics or photos, employ HP Advanced Photo Paper for best results.

  • Some paper might not absorb ink every bit well equally others. If your prints smear easily, brand sure you are using a recommended newspaper.

• Shop photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when y'all are ready to print, and then put the unused paper dorsum in the packaging.

• Try using a different paper. This determines if the problem is related to the paper.

Pace vi: Cheque the print settings

Sometimes the print settings can touch the print quality. Select your operating system, then check the impress settings to make certain they are appropriate for your impress job.

Check impress settings in Windows

Check the impress settings for your print job in Windows.

1. In the software application you are trying to print from, click File, so click Print.

   The Print window opens.

2. Open the Backdrop dialog box.

   Depending on the software awarding, the button might exist Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your impress job, you might consider modifying the following settings:

   • Paper Type: If yous are printing on photo paper, select the type of photo newspaper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increment the print quality. To impress more speedily, subtract the print quality. These options typically include Best, Normal, and Typhoon modes.

   • Paper Size: If you are printing on a different size of newspaper than you normally impress on, select the right paper size.

   • Black and White: If y'all want to print in black and white only, select the grayscale option.

4. After selecting the impress settings, click OK to apply the settings, and then click Print.

If changing print settings resolved the outcome, you practice not demand to continue troubleshooting.

Bank check print settings in OS Ten

Check the print settings for your impress job in OS X on a Mac computer.

1. Open a certificate, click File, and then click Print.

   The Impress window opens.

2. Select the Newspaper Blazon/Quality or Media & Quality menu.

3. Depending on your print job, you might consider modifying the following settings:

   • Newspaper type: If one of the options matches your paper type exactly, select that choice.

   • Quality: If you are dissatisfied with the quality of your printouts, increment the print quality. To print more than quickly, decrease the print quality.

   To salve your settings for future print jobs, select Save in the Presets menu, and and then proper noun the new preset.

If changing print settings resolved the issue, you exercise non need to continue troubleshooting.

Step 7: Check the estimated ink levels

Check estimated ink levels to see if whatever ink cartridges are critically depression or empty.

note:

Ink level warnings and indicators provide estimates for planning purposes simply. When an indicator shows low ink levels, consider having a replacement ink cartridge bachelor to avert possible printing delays. You do not need to supercede ink cartridges until impress quality becomes unacceptable.

On the printer control panel, bear on the Ink Level Indicator icon . The control panel displays estimated ink levels.

Consider replacing cartridges marked or when print quality becomes unacceptable.

• If any of the ink cartridges are low on ink, continue to the next step to supercede them.

Step 8: Replace whatsoever low or empty cartridges

Supervene upon whatsoever critically depression or empty ink cartridges, and and then try to impress again. Skip this step if all ink cartridges display full ink levels.

1. Open the ink cartridge access door.

   The carriage moves to the ink cartridge access surface area.

   note:

   If the scanner chapeau is open up, the ink cartridge access door does not open.

   

2. Wait until the carriage stops moving before you continue.

3. Press the tab inward on the front of the old ink cartridge to release it, and so pull upwards on the ink cartridge to remove it from the slot.

   

4. Remove a new ink cartridge from its parcel, and so pull the orange pull-tab straight dorsum.

   caution:

   Brand sure you remove the orange pull-tab and plastic wrap completely before you lot remove the orange cap in the next pace. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the newspaper characterization on the top of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge.

   

5. Hold the ink cartridge past its sides, and then twist the protective orangish cap counter-clockwise to snap it off the ink cartridge.

   caution:

   Exercise non touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

6. Gently curve the tab away from the ink cartridge.

   caution:

   Exist conscientious not to bend the tab out more than than ane.27 cm (0.5 in). Moving the tab besides far might damage the ink cartridge or cause the tab to break.

   

   1. Bend the tab away from the ink cartridge

   2. Do non curve the tab more than than 1.27 cm (0.five in)

7. Turn the ink cartridge so that the ink cartridge contacts face downwardly, and then match the label color with the color dot on the carriage.

8. Slide the ink cartridge into its slot, and and so gently press the ink cartridge downwards until it snaps into place.

   

9. Repeat these steps to install any new ink cartridges.

10. Close the ink cartridge admission door.

    

Effort to print. If replacing any depression or empty cartridges resolved the issue, y'all practise not need to continue troubleshooting.

Step ix: Make sure the ink cartridges are properly vented and seated correctly

Bank check the vents on the top of the ink cartridges. If they are chock-full or obstructed, the ink cartridges might not work properly, which can impact impress quality.

note:

To avoid print quality issues and dried out ink cartridges, practise not leave any ink cartridges outside the printer for longer than xxx minutes.

1. Plough on the printer, if information technology is not already turned on.

2. Open the ink cartridge admission door.

   The railroad vehicle moves to the center of the printer.

   

3. Expect until the carriage stops moving before you go along.

4. Press the tab inward on the forepart of the old ink cartridge to release information technology, and and then pull up on the ink cartridge to remove it from the slot.

   

5. Examine the vent area to a higher place the HP logo on the top of the ink cartridge.

   

6. If the ink cartridge even so has the orange pull-tab fastened, pull to remove it.

   

7. If the vent is clogged, use a straight pivot to gently remove excess adhesive from the vent.

   

   1. Chock-full vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

8. Turn the ink cartridge so that the ink cartridge contacts face downward, and and so match the label color with the color dot on the carriage.

9. Slide the ink cartridge into its slot, and then gently printing the ink cartridge downwardly until information technology snaps into place.

   

10. Echo these steps to inspect the vents on each of the ink cartridges.

11. Make sure each ink cartridge is firmly installed in its slot. Run your finger forth the peak of the ink cartridges to feel for whatever that are protruding, and if any are, printing down firmly until each ink cartridge snaps into place.

12. Close the ink cartridge access door.

    

Try to print. If these steps resolved the result, you practice not demand to continue troubleshooting.

Pace 10: Print a Print Quality Diagnostic Page

Impress a Print Quality Diagnostic Page, and and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup carte du jour.

3. Open up the Reports or Tools bill of fare.

4. Impact Print Quality Written report.

   A Print Quality Diagnostic Folio prints.

   

Step eleven: Examine Test Pattern one

Evaluate Test Design one on the Print Quality Diagnostic Page to brand sure the lines are straight and connected.

• If the lines in Examination Pattern 1 are non straight and connected, continue to the next step to align the printhead.

Step 12: Marshal the printhead

Aligning the printhead can resolve errors with Test Blueprint 1.

1. Load obviously white paper in the input tray.

2. From the printer control console, open the Setup card.

3. Open the Printer Maintenance or Tools menu.

4. Touch Marshal Printhead.

   An alignment page prints.

   

5. Wait until the folio is out of the printer earlier you remove it.

Continue to the next step.

Footstep thirteen: Print some other Print Quality Diagnostic Page

Print another Print Quality Diagnostic Page to examine the lines in Examination Pattern 1 again.

• If the lines in Test Pattern 1 are straight and connected, continue to the side by side stride to examine Examination Pattern 2.

Stride 14: Examine Exam Pattern 2

Examine the color blocks in Test Pattern 2 on the Print Quality Diagnostic Page.

Examination Design ii with white lines in a color bar

Test Pattern 2 with a missing color block

• If any of the color blocks in Examination Pattern 2 show white lines or are faded or missing completely, continue to the adjacent step to clean the printhead.

Footstep 15: Make clean the printhead

The printhead could be clogged, and you might demand to clean the printhead several times to restore print quality. Use an automatic tool from the printer control panel to clean the printhead.

circumspection:

Never turn off the printer when ink cartridges are not installed. To avert issues that crave cleaning the printhead or that tin damage the ink system, always supercede ink cartridges equally soon as possible, and always turn off the printer using the Ability button.

1. From the printer control panel, open the Setup menu.

2. Open the Printer Maintenance card.

3. If necessary, open up the Tools menu, so touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, impact Clean Again to continue the adjacent level of cleaning. If necessary, repeat these steps for the 3rd cleaning cycle.

     note:

     If the printhead is badly clogged, it might require some other cleaning wheel. If and then, wait thirty minutes before you perform all 3 levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Continue to the next step.

Pace 16: Impress some other Print Quality Diagnostic Folio

Impress another Print Quality Diagnostic Folio to examine the color blocks in Test Pattern 2 again.

• If there are no defects in Exam Blueprint ii, continue to the next step.

• If there are defects in Test Pattern two, make clean the printhead again.

• If there are even so defects in Test Pattern 2 later on a 2d printhead cleaning, you tin try to clean the printhead a third time or skip to the stride to service the printer.

Step 17: Examine Test Blueprint 3

Examine the green columns in Test Pattern 3 on the Impress Quality Diagnostic Folio.

Test Pattern 3 with white gaps in the columns

• If there are no defects in Examination Blueprint 3, you lot do not need to continue with the steps in this document.

• If the columns in Exam Pattern 3 display dark lines or white gaps where the arrows are pointing, continue to the side by side step.

Pace 18: Align the printhead

Aligning the printhead can resolve errors with Exam Pattern three.

1. Load obviously white newspaper in the input tray.

2. From the printer control panel, open the Setup card.

3. Open the Printer Maintenance or Tools menu.

4. Bear on Align Printhead.

   An alignment page prints.

   

5. Wait until the folio is out of the printer before you remove it.

Continue to the side by side stride.

Footstep xix: Print another Print Quality Diagnostic Page

Print some other Print Quality Diagnostic Page to examine the color blocks in Test Pattern 3 again.

• If there are no defects in Exam Design 3, you do not need to continue with the steps in this document.

• If the columns in Test Pattern 3 even so display dark lines or white gaps where the arrows are pointing, keep to the side by side pace.

Step 20: Service the printer

Service or supercede your HP product if the issue persists after completing all the preceding steps.

Get to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you lot will be directed to a local service center in your area.

To confirm your warranty condition, become to HP Production Warranty Check. Repair fees might apply for out-of-warranty products.

note:

Go along a impress sample that shows the trouble. If the ink cartridges, printhead, or printer is replaced under warranty, the back up agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when yous package your printer for aircraft.

Source: https://support.hp.com/us-en/document/c05076934

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